Quick Quality Healthcare
Journey To Excellence
Establish Foundations
A hospital's ability to deliver safe, effective, and high-quality care depends on a strong foundation for quality improvement (QI). Without a structured approach, QI efforts may be fragmented and fail to yield sustainable results. Establishing the right foundations ensures that quality initiatives become an integral part of hospital operations rather than isolated projects.
DEFINE
HOSPITAL IDENTITY
Defining the hospital’s identity—through its purpose, mission, vision, and values—clarifies what the organization stands for and how it delivers care. Making these principles explicit provides a shared foundation for staff and stakeholders, guiding decision-making, shaping organizational culture, and ensuring that quality improvement initiatives consistently reflect safe, compassionate, and high-quality care.
PRIORITIZE
STANDARDS
Standards in hospitals play a crucial role in guiding healthcare providers towards their objectives. They serve as benchmarks for quality care, ensuring patient safety, and promoting efficient operational practices.
OPTIMIZE
ORGANIZATION STRUCTURE
Effective governance and a clear organizational structure are essential for hospitals, ensuring accountability and efficient decision-making. They align the hospital's mission with operations, promote patient safety, and facilitate communication among departments for service delivery.
ESTABLISH
HOSPITALWIDE
IMPROVEMENT SYSTEMS
To deliver consistently high-quality care, hospitals must implement hospital-wide quality initiatives with centralized oversight to ensure consistency and alignment with institutional goals. These initiatives should address critical areas such as patient safety, evidence-based clinical practice, lean process improvement, facility management, and workforce capability.
IMPLEMENT
QUALITY
MANAGEMENT
SYSTEM
A Quality Management System (QMS) is a structured framework of policies, processes, roles, and measurement mechanisms designed to ensure that an organization consistently delivers safe, effective, and high-quality outcomes. In hospitals, an effective QMS provides the driving force for coordinating hospital-wide quality initiatives through centralized oversight for quality improvement.
START LOCAL
IMPROVEMENT PROJECTS
Empowering hospital frontline staff with quality improvement skills is vital, as they understand local challenges best. This also promotes team collaboration and innovation, and tailored solutions for local needs.